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- 1.More Sales
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- Sales Conversion of prospective site visitors to customers will increase. All queries and doubts related to products / services, etc can be clarified by Storm town online representatives and the sales lead can be generated by assuring the visitor.
- 2. 24 Hour Availability
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- One Web Site from any part of the world (with group of Storm town online reps. on it operating from Vancouver, B.C. Canada) can service all your sales and customer service needs 24 hours a day.
- 3. Engage Customers with Proactive Chat
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- Storm town functions in a manner which is similar to having a sales agent available in your showroom or store. Online shoppers gain confidence in their purchases by having the ability to ask a real person a question.
- 4. Real Time Customer Interaction
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- Communicate with your website visitors instantaneously in real time! An enormous number of website visitors prefer live human interaction for online assistance, but many of the same customers would rather not use the phone. Many prospects simply give up and go make their purchases elsewhere if they can't get help instantly.
- 5. The power of CHAT
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- Chatting visitors can multi-task (pay attention to work, browse other sites, attend phone calls, eat a snack, grab a credit card, etc) which makes them more comfortable as they are in familiar environs and continuing their daily work. Thus, these interactions offer a comfortable buffer of emotion and anonymity that protects both the company's agents and visitors from someone's particularly bad day, which unfortunately comes across all too clearly through one's voice on the phone.
- 6. Reduce Website Abandonment
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- Immediately reduce shopping cart and website abandonment by 20-40% with Storm town 24x7 chat services. Our services provides a convenient method for website visitors to get the help they need when they need it the most : Right then and there.
- 7. Closer to Market
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- All feedback and queries are stored in a database for your online review thus allowing for intelligent analysis of your customer requirements.
- 8. Add value
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- To your existing product or project sales and customer service.
- 9. Reduce Costs and increase Profits
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- As sales and revenues will increase directly through your web site, there will be a reduction in distribution and point of sale costs which will result in higher profitability.
- 10. Detailed Reports
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- Storm town records a transcript of every sales lead or customer issue or general interaction, including all details of the visitors, wherever possible, visitor comments and visitor analysis. This data is easily integrated into any sales management or CRM solution.
- 11. Lead Management
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- Using our free lead management software, your Sales Rep. can update online every action taken by him/her till order closing for every sales lead generated through chat.
- 12. MIS Reports on Sales Leads & Visitor Analysis
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- With our online console, Sales Manager can view the status of each sales lead, number of leads converted to order, reasons for order lost and also website visitor analysis, website visitor origin which can be used to derive suitable marketing strategies and calculate ROI.
- 13. Completely web based!
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- Access Storm town.com services from anywhere in the world.
- 14. HIGH ROI
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- Experience the benefits of closing more sales and providing better support to your Customers through the web. Experience NET profit through Storm town 24x7 chat services
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